| SVAPAR-198196 |
All |
HIPER
|
Cisco Duo multi-factor authentication may fail, due to a change in which certificates are accepted by the server.
(show details)
| Symptom |
Configuration |
| Environment |
Systems using Cisco Duo multi-factor authentication |
| Trigger |
None |
| Workaround |
Install a patch, available from IBM support. |
|
9.1.2.1 |
Command Line Interface, Graphical User Interface |
| SVAPAR-192675 |
All |
Critical
|
FS5300 node canisters upgrading to 8.7.0.10, 9.1.0.4 or 9.1.1.2 may fail to boot, causing a 1073 error to appear in the eventlog.
(show details)
| Symptom |
Loss of Redundancy |
| Environment |
FS5300 |
| Trigger |
Upgrading to 8.7.0.10, 9.1.0.4 or 9.1.1.2 |
| Workaround |
None |
|
9.1.2.1 |
System Update |
| SVAPAR-200133 |
FS7600, FS9600 |
Critical
|
FlashSystem 7600 and FlashSystem 9600 nodes may log temperature sensor errors or fail to reboot correctly, due to an unresponsive service processor
(show details)
| Symptom |
Loss of Access to Data |
| Environment |
FS7600 and FS9600 |
| Trigger |
None |
| Workaround |
None |
|
9.1.2.1 |
Reliability Availability Serviceability |
| SVAPAR-199322 |
All |
Suggested
|
Systems on 9.1.1 or 9.1.2 software with more than 24 FlashCore Modules may experience a node warmstart, due to a memory allocation issue.
(show details)
| Symptom |
Single Node Warmstart |
| Environment |
Systems with FCMs |
| Trigger |
Large numbers of FCM drives |
| Workaround |
None |
|
9.1.2.1 |
Drives |
| SVAPAR-173936 |
All |
Critical
|
A timing window can lead to a resource leak in the thin-provisioning component. This can lead to higher volume response times, and eventually a node warmstart caused by an I/O timeout.
(show details)
| Symptom |
Performance |
| Environment |
Systems using thin-provisioned volumes. |
| Trigger |
None |
| Workaround |
Warmstarting the affected node will clear the issue. |
|
9.1.2.0 |
Thin Provisioning |
| SVAPAR-180211 |
All |
Critical
|
On systems with High Speed Ethernet partnerships, network connectivity issues may result in a multiple node reboots and loss of access to data.
(show details)
| Symptom |
Loss of Access to Data |
| Environment |
Systems using High Speed Ethernet partnerships. |
| Trigger |
Network issues |
| Workaround |
None |
|
9.1.2.0 |
IP Replication |
| SVAPAR-181568 |
All |
Critical
|
I/O timeouts may lead to node warmstarts, if a volume is added to a volume group which is using policy-based replication, and has a DR test active.
(show details)
| Symptom |
Multiple Node Warmstarts |
| Environment |
Systems using policy-based replication |
| Trigger |
Starting a DR test, then adding a volume to the volume group before the DR test ends. |
| Workaround |
None |
|
9.1.2.0 |
Policy-based Replication |
| SVAPAR-183539 |
All |
Critical
|
Hosts using NVMe over FC may not connect to systems with 64G FC adapters
(show details)
| Symptom |
Loss of Access to Data |
| Environment |
Hosts with NVMe over FC, on systems with 64G FC adapters |
| Trigger |
None |
| Workaround |
None |
|
9.1.2.0 |
Fibre Channel, NVMe Hosts |
| SVAPAR-184023 |
All |
Critical
|
Node assert when using NVMe hosts during high workload or events that cause IO delays.
(show details)
| Symptom |
Loss of Access to Data |
| Environment |
NVMe hosts using Flashsystems. |
| Trigger |
During cases where NVMe hosts are sending high workload to a Flashsystem, or there is an event that causes IO delays such as a Flashsystem upgrade, the assert can be triggered. |
| Workaround |
None |
|
9.1.2.0 |
NVMe Hosts |
| SVAPAR-187529 |
All |
Critical
|
Node Asserts caused by an unsupported number of NVMe over FC hosts logging in to the node canister.
(show details)
| Symptom |
Multiple Node Warmstarts |
| Environment |
System using NVMe over FC with 8.7.3 or later |
| Trigger |
New Host logging in to the system pushing the system above the supported limit |
| Workaround |
None |
|
9.1.2.0 |
NVMe Hosts |
| SVAPAR-189679 |
FS7200, FS7300 |
Critical
|
On FS7200 and FS7300, a PCIe timeout may cause node warmstarts or fibre channel port re-initialization, potentially leading to loss of access to data.
(show details)
| Symptom |
Loss of Access to Data |
| Environment |
Flashsystem 7200 and 7300 with fibre channel adapters |
| Trigger |
None |
| Workaround |
None |
|
9.1.2.0 |
Fibre Channel |
| SVAPAR-191534 |
All |
Critical
|
The RAID background parity scrub process might stall or run very slowly on arrays using NVMe drives
(show details)
| Symptom |
None |
| Environment |
Systems with NVMe drives, running software levels 8.6.2-9.1.1. |
| Trigger |
Scrub process encounters a certain data pattern on unallocated extents on the array |
| Workaround |
None |
|
9.1.2.0 |
RAID |
| HU02477 |
FS5200, FS7200, FS7300, FS9200, FS9500, SVC |
High Importance
|
A node warmstart may occur when a system using IP replication experiences network instability.
(show details)
| Symptom |
Single Node Warmstart |
| Environment |
Systems configured with IP partnership, IP Replication failover |
| Trigger |
Unstable network between partnered nodes |
| Workaround |
None |
|
9.1.2.0 |
IP Replication |
| SVAPAR-171790 |
All |
High Importance
|
Triggering a livedump may cause a single node warmstart
(show details)
| Symptom |
Single Node Warmstart |
| Environment |
All |
| Trigger |
Collecting a snap option 4 which is Standard logs plus new statesaves. |
| Workaround |
None |
|
9.1.2.0 |
Reliability Availability Serviceability |
| SVAPAR-180424 |
All |
High Importance
|
PBHA IP quorum application does not work on 9.1 when using externally-signed or self-signed system certificate and internal_communication certificate
(show details)
| Symptom |
Error in Error Log |
| Environment |
Systems using Policy-based High availability |
| Trigger |
Deploying an IP quorum application on systems with an externally-signed or self-signed certificate |
| Workaround |
Install full certificate chain in the system certificate of each system or add the full certificate chain of each system in the truststore of the respective partner system. Afterwards create a new IP quorum application |
|
9.1.2.0 |
Policy-based High availability |
| SVAPAR-182188 |
All |
High Importance
|
A single node warmstart may occur when the Ransomware Threat Detection process stops functioning
(show details)
| Symptom |
Single Node Warmstart |
| Environment |
Systems using Ransomware Threat Detection |
| Trigger |
None |
| Workaround |
None |
|
9.1.2.0 |
Reliability Availability Serviceability |
| SVAPAR-183978 |
All |
High Importance
|
Policy-based HA or replication partnerships between systems running 9.1 and 8.7.0 may not work correctly due to a internal firewall issue.
(show details)
| Symptom |
Configuration |
| Environment |
Policy-based HA or replication partnerships between systems running 9.1 and above and 8.7.0.7 and above. |
| Trigger |
None. |
| Workaround |
None. |
|
9.1.2.0 |
Policy-based High availability, Policy-based Replication |
| SVAPAR-186006 |
All |
High Importance
|
Some 64Gb Fibre Channel SFPs with FRU PN 78P7709 are not recognised by the adapter, preventing the port from being used.
(show details)
| Symptom |
Loss of Redundancy |
| Environment |
Systems with 64Gb FC adapters |
| Trigger |
None |
| Workaround |
None |
|
9.1.2.0 |
Fibre Channel |
| SVAPAR-186062 |
All |
High Importance
|
Snapshots are not populated in refresh from snapshots grid when volume group ID is higher than 127
(show details)
| Symptom |
Configuration |
| Environment |
Create volume group with id higher than 127 |
| Trigger |
Refresh the VG from snapshot |
| Workaround |
None |
|
9.1.2.0 |
Graphical User Interface |
| SVAPAR-186752 |
All |
High Importance
|
RAID array expansion may take much longer than expected, due to an internal data migration bottleneck. This is more likely to happen on systems with large numbers of thin volumes.
(show details)
| Symptom |
Performance |
| Environment |
Systems with large numbers of thin volumes |
| Trigger |
RAID array expansion |
| Workaround |
None |
|
9.1.2.0 |
RAID |
| SVAPAR-187071 |
All |
High Importance
|
If a snapshot is taken while the production volume is offline, I/O requests may not be processed correctly, leading to I/O timeouts and multiple node warmstarts.
(show details)
| Symptom |
Multiple Node Warmstarts |
| Environment |
Systems using volume group snapshots |
| Trigger |
Snapshot taken while the production volume is offline. |
| Workaround |
None |
|
9.1.2.0 |
Snapshots |
| SVAPAR-187237 |
All |
High Importance
|
A failed attempt to create a system certificate can trigger a node warmstart, due to incomplete error handling.
(show details)
| Symptom |
Single Node Warmstart |
| Environment |
Systems running 9.1.0 or 9.1.1 |
| Trigger |
System certificate creation |
| Workaround |
None |
|
9.1.2.0 |
Reliability Availability Serviceability |
| SVAPAR-187600 |
All |
High Importance
|
A 2100 error may occur on 9.1.0 or later systems when a partnered system upgrades from below 9.1.0 to 9.1.0 or higher, temporarily blocking replication configuration during the upgrade.
(show details)
| Symptom |
Error in Error Log |
| Environment |
Systems running 9.1.0 with policy-based replication or HA |
| Trigger |
Upgrade |
| Workaround |
Stop the partnership for any system that is upgrading from pre-9.1.0 to 9.1.0 or above. |
|
9.1.2.0 |
Policy-based Replication |
| SVAPAR-187637 |
All |
High Importance
|
In rare situations, the system may temporarily misinterpret the state of a remote host cluster object. This may result in an internal recovery attempt and the reporting of a 4100 error, without any customer-initiated action.
(show details)
| Symptom |
Error in Error Log |
| Environment |
System configured with policy-based high availability and host clusters |
| Trigger |
None |
| Workaround |
None |
|
9.1.2.0 |
Policy-based High availability |
| SVAPAR-192370 |
All |
High Importance
|
A node warmstart may occur due to a Fibre Channel adapter firmware issue.
(show details)
| Symptom |
Single Node Warmstart |
| Environment |
Systems configured with Fibre Channel adapters. |
| Trigger |
None. |
| Workaround |
None. |
|
9.1.2.0 |
Fibre Channel |
| SVAPAR-192446 |
All |
High Importance
|
A compressed RAID array may run out of space while a space reclamation triggered by reclaim_se is running and at the same time free capacity is consumed by write workload on the array
(show details)
| Symptom |
Loss of Access to Data |
| Environment |
Systems with compressed arrays using the reclaim_se feature |
| Trigger |
Space reclamation running while write workload consumes significant amounts of capacity on a compressed array |
| Workaround |
Stop reclaim_se |
|
9.1.2.0 |
Thin Provisioning |
| SVAPAR-192610 |
All |
High Importance
|
A single node warmstart may occur after running the refreshfromsnapshot command.
(show details)
| Symptom |
Single Node Warmstart |
| Environment |
Systems using volume group snapshots with 9.1.1 software. |
| Trigger |
A timing window in which refreshfromsnapshot is triggered for a volume group that has a bitmap merge in progress. |
| Workaround |
None |
|
9.1.2.0 |
FlashCopy, Snapshots |
| SVAPAR-192874 |
All |
High Importance
|
When using the GUI to modify hosts, it only lists I/O group 0. This can prevent configuration actions if an I/O group exists that has an ID that is non-zero.
(show details)
| Symptom |
Configuration |
| Environment |
Systems using storage partitions. |
| Trigger |
None |
| Workaround |
Use the CLI to modify the host. |
|
9.1.2.0 |
Hosts |
| SVAPAR-192918 |
All |
High Importance
|
Backend unmap of unused extents may stall, resulting in physical capacity not being reclaimed on FlashCore Modules
(show details)
| Symptom |
Performance |
| Environment |
Systems unmap feature enabled. |
| Trigger |
None |
| Workaround |
None |
|
9.1.2.0 |
Drives |
| SVAPAR-193035 |
All |
High Importance
|
A battery communication error may cause a node to go offline, and report a battery-related node error.
(show details)
| Symptom |
Loss of Redundancy |
| Environment |
None |
| Trigger |
A temporary internal problem causing interruption to communications with batteries. |
| Workaround |
Exit Service mode |
|
9.1.2.0 |
Reliability Availability Serviceability |
| SVAPAR-193057 |
All |
High Importance
|
A limitation affecting the quad-port 32Gb Fibre Channel adapter with FRU PN 03GH768 may prevent some ports from being used.
(show details)
| Symptom |
Configuration |
| Environment |
IBM Storage FlashSystem 5300 with FRU PN 03GH768. |
| Trigger |
None |
| Workaround |
None |
|
9.1.2.0 |
Fibre Channel |
| SVAPAR-193064 |
All |
High Importance
|
Offline node canister caused by a fault while sending configuration changes to Storage Insights using callhome
(show details)
| Symptom |
Configuration |
| Environment |
None |
| Trigger |
None |
| Workaround |
No Value |
|
9.1.2.0 |
Call Home |
| HU01504 |
All |
Suggested
|
The output from lscontroller may include the nodes of the local system, if NPIV is enabled.
(show details)
| Symptom |
None |
| Environment |
None |
| Trigger |
None |
| Workaround |
None |
|
9.1.2.0 |
Command Line Interface |
| SVAPAR-181551 |
All |
Suggested
|
After a node has been removed from the system configuration, error code 2015 (invalid patch state) may be logged incorrectly.
(show details)
| Symptom |
Configuration |
| Environment |
None |
| Trigger |
Removing a node from the system. |
| Workaround |
None |
|
9.1.2.0 |
Reliability Availability Serviceability |
| SVAPAR-184208 |
All |
Suggested
|
Partnership setup using the management GUI fails, if the partnered systems cannot communicate via port 8443
(show details)
| Symptom |
Configuration |
| Environment |
Systems that need to be in a partnership |
| Trigger |
Setting up a partnership via the management GUI |
| Workaround |
Open port 8443 between the two systems in the firewall. |
|
9.1.2.0 |
Policy-based High availability, Policy-based Replication |
| SVAPAR-184527 |
All |
Suggested
|
A system using policy-based replication may produce incorrect performance statistics, which suggest that high availability is configured.
(show details)
| Symptom |
Configuration |
| Environment |
Systems using policy-based replication. |
| Trigger |
None |
| Workaround |
None |
|
9.1.2.0 |
Policy-based Replication |
| SVAPAR-185630 |
All |
Suggested
|
The GUI may incorrectly show Ransomware Threat Detection is disabled. The feature will still work as expected.
(show details)
| Symptom |
Error in Error Log |
| Environment |
Systems with Ransomware Threat Detection which don't have a Storage Insights Pro license. |
| Trigger |
None |
| Workaround |
None |
|
9.1.2.0 |
Security |
| SVAPAR-185861 |
All |
Suggested
|
Systems using 3-site replication (HA+DR) can experience a warmstart when the site link configuration changes, while some IO is outstanding.
(show details)
| Symptom |
Single Node Warmstart |
| Environment |
Systems using 3-site HA+DR |
| Trigger |
A slow link to the DR site |
| Workaround |
none |
|
9.1.2.0 |
Policy-based High availability |
| SVAPAR-186575 |
All |
Suggested
|
A 4110 error may be raised if the REST API authentication token expires and the REST API is receiving a large number of requests
(show details)
| Symptom |
Error in Error Log |
| Environment |
Systems using Policy-based replication, Policy-based High Availability or FlashSystem grid. |
| Trigger |
REST API token expires |
| Workaround |
none |
|
9.1.2.0 |
FlashSystem Grid, Policy-based High availability, Policy-based Replication |
| SVAPAR-186698 |
All |
Suggested
|
Snaps collected from Storage Insights do not contain enclosure dumps and battery snaps
(show details)
| Symptom |
None |
| Environment |
Systems with cloud callhome enabled |
| Trigger |
Collecting a snap remotely |
| Workaround |
Collect a snap using the GUI or CLI |
|
9.1.2.0 |
Support Data Collection |
| SVAPAR-187532 |
All |
Suggested
|
The GUI does not offer the capacity-optimized option when linking pools for PBHA, if child pools are in use.
(show details)
| Symptom |
Configuration |
| Environment |
Systems running 9.1.0 with PBHA |
| Trigger |
Configuring PBHA with child pools |
| Workaround |
Use CLI to select capacity_optimized |
|
9.1.2.0 |
Policy-based High availability |
| SVAPAR-187754 |
All |
Suggested
|
The GUI may show "Internal Server Error 500", if SSO is in use and the GUI has been open for more than 30 minutes before attempting to login.
(show details)
| Symptom |
Configuration |
| Environment |
SSO login |
| Trigger |
If the browser remains open for more than 30 min and user click Sign in with SSO |
| Workaround |
Remove the /sso from the browser address, then click the sign in with SSO button again |
|
9.1.2.0 |
Graphical User Interface |
| SVAPAR-188203 |
All |
Suggested
|
After clearing I/O statistics files, a node warmstart may occur due to a timing window where a duplicate statistics file is detected.
(show details)
| Symptom |
Single Node Warmstart |
| Environment |
System using CCH(cloudcallhome) |
| Trigger |
None |
| Workaround |
None |
|
9.1.2.0 |
Call Home |
| SVAPAR-188555 |
All |
Suggested
|
System has invalid internal communication certificate or invalid text representation of system certificate
(show details)
| Symptom |
Configuration |
| Environment |
Systems with internal communication certificates or externally signed system certificates |
| Trigger |
Automatic creation of internal communication certificate on 9.1 or installation of externally signed system certificate |
| Workaround |
Re-install the certificates |
|
9.1.2.0 |
No Specific Feature |
| SVAPAR-192363 |
All |
Suggested
|
Attempting to enable the encryption recovery key with insufficient permissions may result in an "Array index out of range" error, instead of the expected permissions error.
(show details)
| Symptom |
Configuration |
| Environment |
All systems at 8.6.2 or higher. |
| Trigger |
Attempting to enable the encryption recovery key without sufficient permissions. |
| Workaround |
Use a Security Administrator user to enable the recovery key. |
|
9.1.2.0 |
Graphical User Interface |
| SVAPAR-192438 |
All |
Suggested
|
The GUI does not show information in the "View login Status" and "View FDMI details" panels for directly attached host ports
(show details)
| Symptom |
None |
| Environment |
Systems with directly attached hosts |
| Trigger |
Opening the GUI host port details |
| Workaround |
None |
|
9.1.2.0 |
Graphical User Interface |
| SVAPAR-192506 |
All |
Suggested
|
The configuration GUI may become unresponsive when saving preferences due to a memory leak.
(show details)
| Symptom |
Configuration |
| Environment |
Empty port_set field |
| Trigger |
Trying to save GUI preferences |
| Workaround |
No Value |
|
9.1.2.0 |
Graphical User Interface |
| SVAPAR-192765 |
All |
Suggested
|
The GUI incorrectly prevents restore of volumes within a snapshot, if any other volumes have been added or resized.
(show details)
| Symptom |
Configuration |
| Environment |
Systems using volume group snapshots |
| Trigger |
None |
| Workaround |
Use the CLI. |
|
9.1.2.0 |
Snapshots |
| SVAPAR-192766 |
All |
Suggested
|
When the GUI is used to power down the system, a warning about missing USB encryption keys may be displayed, even if USB encryption is not in use.
(show details)
| Symptom |
Configuration |
| Environment |
Systems using internal key management for encryption. |
| Trigger |
Attempting to power down the system |
| Workaround |
None |
|
9.1.2.0 |
Graphical User Interface |
| SVAPAR-192781 |
All |
Suggested
|
The system may incorrectly show already installed patches as available to install.
(show details)
| Symptom |
Configuration |
| Environment |
None. |
| Trigger |
None. |
| Workaround |
None. |
|
9.1.2.0 |
Security |
| SVAPAR-192782 |
All |
Suggested
|
Adding a system to a FlashSystem Grid using the GUI may fail due to a certificate exchange issue.
(show details)
| Symptom |
Configuration |
| Environment |
Systems trying to use FlashSystem Grid. |
| Trigger |
Adding a new system to a FlashSystem Grid. |
| Workaround |
None. |
|
9.1.2.0 |
FlashSystem Grid, Graphical User Interface |
| SVAPAR-192785 |
All |
Suggested
|
A node canister may fail to upgrade due to an issue in the Fibre Channel adapter firmware.
(show details)
| Symptom |
Loss of Redundancy |
| Environment |
Systems configured with Fibre Channel adapters. |
| Trigger |
Upgrading to 8.5.4, 8.6.0, 8.6.2 or 8.7.0. |
| Workaround |
None |
|
9.1.2.0 |
Fibre Channel, System Update |
| SVAPAR-193135 |
All |
Suggested
|
lsencryption and lsportusb commands may report inconsistent information about the number of validated USB encryption keys.
(show details)
| Symptom |
Configuration |
| Environment |
Systems using USB encryption |
| Trigger |
rekey operations |
| Workaround |
Perform a USB encryption rekey |
|
9.1.2.0 |
Encryption |