HU01767 |
All |
Critical
|
Reads of 4K/8K from an array can under exceptional circumstances return invalid data. For more details refer to this Flash
(show details)
Symptom |
Loss of Access to Data |
Environment |
Systems running v7.8.0 or earlier |
Trigger |
None |
Workaround |
None |
|
7.5.0.14 |
RAID, Thin Provisioning |
HU01745 |
All |
Suggested
|
testssl.sh identifies Logjam (CVE-2015-4000), fixed in v7.5.0.0, as a vulnerability
(show details)
Symptom |
None |
Environment |
Systems running v7.5.0 or earlier |
Trigger |
Run testssl.sh v2.9.5 or later |
Workaround |
None |
|
7.5.0.14 |
|
HU00762 |
All |
High Importance
|
Due to an issue in the cache component, nodes within an I/O group are not able to form a caching-pair and are serving I/O through a single node
(show details)
Symptom |
Loss of Redundancy |
Environment |
Systems running v7.3 or later |
Trigger |
None |
Workaround |
None |
|
7.5.0.13 |
Cache |
HU01498 |
All |
Suggested
|
GUI may be exposed to CVE-2017-5638 (see Section 3.1)
|
7.5.0.13 |
Security |
IT10470 |
V5000, V3700, V3500 |
Suggested
|
Noisy/high speed fan
(show details)
Symptom |
None |
Environment |
V3000 & V5000 systems |
Trigger |
None |
Workaround |
Temporarily fixed using "chenclosurecanister -reset -canister" CLI command E.g. To reset canister 1 of enclosure 3 enter chenclosurecanister -reset -canister 1 3 Note: The command should only be used on one node canister at a time with a pause, of 30 minutes, between reset of node canisters in the same control enclosure. Customers running v7.5 code levels should be aware of HU00996 |
|
7.5.0.13 |
|
HU01555 |
V3700 |
High Importance
|
The system may generate duplicate WWPNs
(show details)
Symptom |
Configuration |
Environment |
Storwize V3700 systems |
Trigger |
None |
Workaround |
None |
|
7.5.0.12 |
Hosts |
HU01391 & HU01581 |
V7000, V5000, V3700, V3500 |
Suggested
|
Storwize systems may experience a warmstart due to an uncorrectable error in the SAS firmware
(show details)
Symptom |
Single Node Warmstart |
Environment |
Storwize systems |
Trigger |
None |
Workaround |
None |
|
7.5.0.12 |
Drives |
HU00733 |
All |
HIPER
|
Stop with access results in node warmstarts after a recovervdiskbysystem command
(show details)
Symptom |
Multiple Node Warmstarts |
Environment |
All |
Trigger |
Stopping RC with -access. Remove nodes from I/O group. Run a recovervdisk command. |
Workaround |
Avoid the use of recovervdisk when any remote copy is stopped with -access |
|
7.5.0.11 |
Global Mirror |
HU01245 |
All |
High Importance
|
Making any config change that may interact with the primary change volume of a GMCV relationship, whilst data is being actively copied, can result in a node warmstart
(show details)
Symptom |
Multiple Node Warmstarts |
Environment |
Systems using Global Mirror with Change Volumes |
Trigger |
Add/remove a volume copy from a primary change volume |
Workaround |
Avoid adding or removing primary change volumes while the relationship is in use |
|
7.5.0.11 |
Global Mirror with Change Volumes |
HU01353 |
All |
Suggested
|
CLI allows the input of carriage return characters into certain fields, after cluster creation, resulting in invalid cluster VPD and failed node adds
(show details)
Symptom |
Configuration |
Environment |
All systems |
Trigger |
After cluster creation use the CLI to enter a carriage return in a command that allows free text in an argument |
Workaround |
Do not insert a carriage return character into text being entered via CLI |
|
7.5.0.11 |
Command Line Interface |
HU00719 |
V3700, V3500 |
High Importance
|
After a power failure both nodes may repeatedly warmstart and then attempt an auto-node rescue. This will remove hardened data and require a T3 recovery
(show details)
Symptom |
Multiple Node Warmstarts |
Environment |
Storwize V3500 & V3700 systems |
Trigger |
Power outage |
Workaround |
None |
|
7.5.0.10 |
|
HU01082 |
V7000, V5000, V3700, V3500 |
High Importance
|
A limitation in the RAID anti-deadlock page reservation process may lead to an MDisk group going offline
(show details)
Symptom |
Loss of Access to Data |
Environment |
Storwize systems |
Trigger |
None |
Workaround |
None |
|
7.5.0.10 |
Hosts |
HU01185 |
All |
High Importance
|
iSCSI target closes connection when there is a mismatch in sequence number
(show details)
Symptom |
Loss of Access to Data |
Environment |
Systems with iSCSI connected hosts |
Trigger |
Out of sequence I/O |
Workaround |
None |
|
7.5.0.10 |
iSCSI |
IT16337 |
SVC, V7000, V5000 |
High Importance
|
Hardware offloading in 16G FC adapters has introduced a deadlock condition that causes many driver commands to time out leading to a node warmstart. For more details refer to this Flash
(show details)
Symptom |
Multiple Node Warmstarts |
Environment |
Systems running v7.4 or later using 16Gb HBAs |
Trigger |
None |
Workaround |
None |
|
7.5.0.10 |
|
HU01000 |
All |
Suggested
|
SNMP and Call Home stop working when a node reboots and the Ethernet link is down
(show details)
Symptom |
None |
Environment |
All systems |
Trigger |
Node service IP offline prior to reboot |
Workaround |
Use "chclusterip" command to manually set the config |
|
7.5.0.10 |
System Monitoring |
HU01212 |
All |
Suggested
|
GUI displays an incorrect timezone description for Moscow
(show details)
Symptom |
None |
Environment |
All systems |
Trigger |
None |
Workaround |
Use CLI to track |
|
7.5.0.10 |
Graphical User Interface |
HU01227 |
All |
Suggested
|
High volumes of events may cause the email notifications to become stalled
(show details)
Symptom |
None |
Environment |
Systems running v7.6 or later |
Trigger |
More than 15 events per second |
Workaround |
None |
|
7.5.0.10 |
System Monitoring |
HU01258 |
SVC |
Suggested
|
A compressed volume copy will result in an unexpected 1862 message when site/node fails over in a stretched cluster configuration
(show details)
Symptom |
None |
Environment |
SVC systems running v7.4 or later in a stretched cluster configuration |
Trigger |
Site/node failover |
Workaround |
None |
|
7.5.0.10 |
Compression |
HU01447 |
All |
HIPER
|
The management of FlashCopy grains during a restore process can miss some IOs
(show details)
Symptom |
Data Integrity Loss |
Environment |
Systems running v7.5 or later using FlashCopy |
Trigger |
None |
Workaround |
None |
|
7.5.0.9 |
FlashCopy |
HU00271 |
All |
High Importance
|
An extremely rare timing window condition in the way GM handles write sequencing may cause multiple node warmstarts
(show details)
Symptom |
Multiple Node Warmstarts |
Environment |
Systems using GM |
Trigger |
None |
Workaround |
None |
|
7.5.0.9 |
Global Mirror |
HU00915 |
SVC, V7000, V5000, V3700 |
High Importance
|
Loss of access to data when removing volumes associated with a GMCV relationship
(show details)
Symptom |
Loss of Access to Data |
Environment |
Systems using GMCV |
Trigger |
Deleting a volume in a GMCV relationship, if the volume and the RC controlled FlashCopy map in this relationship have the same ID |
Workaround |
Use chrcrelationship -nomasterchange or -noauxchange <REL> before removing volumes |
|
7.5.0.9 |
Global Mirror with Change Volumes |
HU01062 |
All |
High Importance
|
Tier 2 recovery may occur when max replication delay is used and remote copy I/O is delayed
(show details)
Symptom |
Loss of Access to Data |
Environment |
Systems running v7.4 or later using Global Mirror |
Trigger |
None |
Workaround |
Set max_replication_delay value to 0 |
|
7.5.0.9 |
Global Mirror |
HU01140 |
All |
High Importance
|
EasyTier may unbalance the workloads on MDisks using specific Nearline SAS drives due to incorrect thresholds for their performance
(show details)
Symptom |
Performance |
Environment |
Systems running v7.3 or later using EasyTier |
Trigger |
None |
Workaround |
Add Enterprise-class drives to the MDisk or MDisk group that is experiencing unbalanced workloads |
|
7.5.0.9 |
EasyTier |
HU01141 |
All |
High Importance
|
Node warmstart (possibly due to a network problem) when a CLI mkippartnership is issued. This may lead to loss of the config node requiring a Tier 2 recovery
(show details)
Symptom |
Multiple Node Warmstarts |
Environment |
Systems running v7.5 or later using IP Replication |
Trigger |
Enter mkippartnership CLI command |
Workaround |
Ensure partner cluster IP can be pinged before issuing a mkippartnership CLI command |
|
7.5.0.9 |
IP Replication |
HU00649 |
V3700, V3500 |
Suggested
|
In rare cases an unexpected IP address may be configured on management port eth0. This IP address is neither the service IP nor the cluster IP, but most likely set by DHCP during boot
(show details)
Symptom |
None |
Environment |
All V3500 and V3700 systems |
Trigger |
None |
Workaround |
None |
|
7.5.0.9 |
|
HU00909 |
All |
Suggested
|
Single node warmstart may occur when removing an MDisk group that was using EasyTier
(show details)
Symptom |
Single Node Warmstart |
Environment |
Systems running v7.4 or later using EasyTier |
Trigger |
Removing an MDisk group |
Workaround |
Disable EasyTier on the MDisk group before removing it |
|
7.5.0.9 |
EasyTier |
HU00928 |
V7000 |
Suggested
|
For certain I/O patterns a SAS firmware issue may lead to transport errors that become so prevalent that they cause a drive to become failed
(show details)
Symptom |
None |
Environment |
Storwize V7000 Gen 1 systems running v7.3 or later with large configurations |
Trigger |
None |
Workaround |
None |
|
7.5.0.9 |
Drives |
HU01024 |
V7000, V5000, V3700, V3500 |
Suggested
|
A single node warmstart may occur when the SAS firmwares ECC checking detects a single bit error. The warmstart clears the error condition in the SAS chip
(show details)
Symptom |
Single Node Warmstart |
Environment |
Systems running v7.4 or later |
Trigger |
None |
Workaround |
None |
|
7.5.0.9 |
|
HU01042 |
SVC, V7000, V5000 |
Suggested
|
Single node warmstart due to 16Gb HBA firmware behaviour
(show details)
Symptom |
Single Node Warmstart |
Environment |
Systems running v7.4 or later using 16Gb HBAs |
Trigger |
None |
Workaround |
None |
|
7.5.0.9 |
|
HU01064 |
SVC, V7000, V5000, V3700 |
Suggested
|
Management GUI incorrectly displays FC mappings that are part of GMCV relationships
(show details)
Symptom |
None |
Environment |
Systems running v7.4 or later |
Trigger |
Node warmstart |
Workaround |
None |
|
7.5.0.9 |
Graphical User Interface |
HU01074 |
All |
Suggested
|
An unresponsive testemail command (possible due to a congested network) may result in a single node warmstart
(show details)
Symptom |
Single Node Warmstart |
Environment |
Systems running v7.4 or later |
Trigger |
None |
Workaround |
Avoid changes to the email notification feature |
|
7.5.0.9 |
System Monitoring |
HU01097 |
V5000, V3700, V3500 |
Suggested
|
For a small number of node warmstarts the SAS register values are retaining incorrect values rendering the debug information invalid
(show details)
Symptom |
None |
Environment |
Systems running v7.4 or later |
Trigger |
None |
Workaround |
None |
|
7.5.0.9 |
Support Data Collection |
HU01110 |
All |
Suggested
|
Spectrum Virtualize supports SSH connections using RC4 based ciphers
(show details)
Symptom |
None |
Environment |
Systems running v7.5 or later |
Trigger |
None |
Workaround |
None |
|
7.5.0.9 |
|
HU01144 |
V7000 |
Suggested
|
Single node warmstart on the config node due to GUI contention
(show details)
Symptom |
Single Node Warmstart |
Environment |
V7000 Gen 2 systems running v7.5 or later |
Trigger |
None |
Workaround |
Disable GUI |
|
7.5.0.9 |
Graphical User Interface |
HU01240 |
All |
Suggested
|
For some volumes the first write I/O, after a significant period (>120 sec) of inactivity, may experience a slightly elevated response time
(show details)
Symptom |
None |
Environment |
Systems running v7.3 or later |
Trigger |
No write I/O for >120 seconds |
Workaround |
Ensure relevant volume receives at least one write I/O per 120 second interval |
|
7.5.0.9 |
|
HU00990 |
All |
HIPER
|
A node warmstart on a cluster with Global Mirror secondary volumes can also result in a delayed response to hosts performing I/O to the Global Mirror primary volumes
(show details)
Symptom |
Loss of Access to Data |
Environment |
Systems running v7.4 or later using Global Mirror |
Trigger |
Node warmstart on the secondary cluster |
Workaround |
Use GMCV |
|
7.5.0.8 |
Global Mirror |
HU01053 |
All |
Critical
|
An issue in the drive automanage process during a replacement may result in a Tier 2 recovery
(show details)
Symptom |
Loss of Access to Data |
Environment |
Systems running v7.5 or later |
Trigger |
Replacing a drive |
Workaround |
Avoid the drive automanage process. Remove the failed drive and unmanage it, changing its use. Once it no longer appears in lsdrive then the new drive may be inserted and managed manually |
|
7.5.0.8 |
Drives |
HU01060 |
All |
High Importance
|
Prior warmstarts, perhaps due to a hardware error, can induce a dormant state within the FlashCopy code that may result in further warmstarts
(show details)
Symptom |
Multiple Node Warmstarts |
Environment |
Systems running v7.5 or later using FlashCopy |
Trigger |
Prior node warmstarts |
Workaround |
None |
|
7.5.0.8 |
FlashCopy |
HU01067 |
SVC, V7000, V5000 |
High Importance
|
In a HyperSwap topology, where host I/O to a volume is being directed to both volume copies, for specific workload characteristics, I/O received within a small timing window could cause warmstarts on two nodes within separate I/O groups
(show details)
Symptom |
Multiple Node Warmstarts |
Environment |
Systems running v7.5 or later using HyperSwap |
Trigger |
None |
Workaround |
If possible, change host settings so I/O is directed only to a single volume copy (i.e. a single I/O group) for each volume |
|
7.5.0.8 |
HyperSwap |
IT14917 |
All |
High Importance
|
Node warmstarts due to a timing window in the cache component. For more details refer to this Flash
(show details)
Symptom |
Multiple Node Warmstarts |
Environment |
Systems running v7.4 or later |
Trigger |
None |
Workaround |
None |
|
7.5.0.8 |
Cache |
HU00831 (reverted) |
All |
Suggested
|
This APAR has been reverted in light of issues with the fix. This APAR will be re-applied in a future PTF
|
7.5.0.8 |
Cache |
HU00927 |
All |
Suggested
|
Single node warmstart may occur while fast formatting a volume
(show details)
Symptom |
Single Node Warmstart |
Environment |
Systems running v7.5 |
Trigger |
Create a new volume using fast format |
Workaround |
None |
|
7.5.0.8 |
|
HU00935 |
All |
Suggested
|
A single node warmstart may occur when memory is asynchronously allocated for an I/O and the underlying FlashCopy map has changed at exactly the same time
(show details)
Symptom |
Single Node Warmstart |
Environment |
Systems running v7.3 or later using FlashCopy |
Trigger |
None |
Workaround |
None |
|
7.5.0.8 |
FlashCopy |
HU01019 |
All |
Suggested
|
Customized grids view in GUI is not being returned after page refreshes
(show details)
Symptom |
None |
Environment |
Systems running v7.4 or later |
Trigger |
Press F5 to refresh "volumes" (or "hosts") page with customized columns shown |
Workaround |
Remove the URL characters after "#" and press enter to reload this page |
|
7.5.0.8 |
Graphical User Interface |
HU01028 |
SVC |
Suggested
|
Processing of lsnodebootdrive output may adversely impact management GUI performance
(show details)
Symptom |
None |
Environment |
SVC systems running v7.5 and earlier |
Trigger |
None |
Workaround |
Restart tomcat service |
|
7.5.0.8 |
Graphical User Interface |
HU01030 |
All |
Suggested
|
Incremental FlashCopy always requires a full copy
(show details)
Symptom |
None |
Environment |
Systems running v6.3 or later using FlashCopy |
Trigger |
None |
Workaround |
Remove the affected FC map from the consistency group and then add it back |
|
7.5.0.8 |
FlashCopy |
HU01046 |
SVC, V7000 |
Suggested
|
Free capacity is tracked using a count of free extents. If a child pool is shrunk the counter can wrap causing incorrect free capacity to be reported
(show details)
Symptom |
None |
Environment |
SVC and V7000 systems running v7.5 or later |
Trigger |
None |
Workaround |
None |
|
7.5.0.8 |
Storage Virtualisation |
HU01052 |
SVC |
Suggested
|
GUI operation with large numbers of volumes may adversely impact performance
(show details)
Symptom |
Performance |
Environment |
SVC systems with CG8 model nodes or older running v7.4 or later |
Trigger |
Configurations with very high numbers of volumes |
Workaround |
Disable GUI |
|
7.5.0.8 |
Performance |
HU01059 |
SVC, V7000, V5000, V3700 |
Suggested
|
When a tier in a storage pool runs out of free extents EasyTier can adversely affect performance
(show details)
Symptom |
Performance |
Environment |
Systems running v7.5 or later with EasyTier enabled |
Trigger |
A tier in a storage pool runs out of free extents |
Workaround |
Ensure tiers do not run out of capacity |
|
7.5.0.8 |
EasyTier |
HU01070 |
All |
Suggested
|
Increased preparation delay when FlashCopy Manager initiates a backup. This does not impact the performance of the associated data transfer.
(show details)
Symptom |
None |
Environment |
Systems running v7.3 or later using FlashCopy Manager |
Trigger |
Initiate a backup with FlashCopy Manager |
Workaround |
None |
|
7.5.0.8 |
FlashCopy |
HU01072 |
All |
Suggested
|
In certain configurations throttling too much may result in dropped IOs, which can lead to a single node warmstart
(show details)
Symptom |
Single Node Warmstart |
Environment |
Systems running v7.5 or later using Throttling |
Trigger |
None |
Workaround |
Disable throttling using chvdisk |
|
7.5.0.8 |
Throttling |
HU01080 |
All |
Suggested
|
Single node warmstart due to an I/O timeout in cache
(show details)
Symptom |
Single Node Warmstart |
Environment |
Systems running v7.3 or later |
Trigger |
None |
Workaround |
None |
|
7.5.0.8 |
Cache |
HU01081 |
All |
Suggested
|
When removing multiple nodes from a cluster a remaining node may warmstart
(show details)
Symptom |
Single Node Warmstart |
Environment |
Systems running v7.5 or later presenting volumes to VMware hosts |
Trigger |
Issue two rmnode commands in rapid sequence |
Workaround |
Pause between rmnode commands |
|
7.5.0.8 |
|
HU01087 |
SVC, V7000, V5000, V3700 |
Suggested
|
With a partnership stopped at the remote site the stop button, in the GUI, at the local site will be disabled
(show details)
Symptom |
None |
Environment |
Systems running v7.3 or later using remote copy partnerships |
Trigger |
Stop partnership on remote cluster |
Workaround |
Use CLI to stop the partnership |
|
7.5.0.8 |
Global Mirror, Metro Mirror |
HU01094 |
All |
Suggested
|
Single node warmstart due to rare resource locking contention
(show details)
Symptom |
Single Node Warmstart |
Environment |
Systems running v7.5 or later presenting volumes to VMware hosts |
Trigger |
None |
Workaround |
None |
|
7.5.0.8 |
Hosts |
HU01096 |
SVC, V7000 |
Suggested
|
Batteries may be seen to continuously recondition
(show details)
Symptom |
None |
Environment |
DH8 & V7000 systems |
Trigger |
None |
Workaround |
Replace battery |
|
7.5.0.8 |
|
IC85931 |
All |
Suggested
|
When the user is copying iostats files between nodes the automatic clean up process may occasionally result in an failure message (ID 980440) in the event log
(show details)
Symptom |
None |
Environment |
Systems monitored by bespoke performance tools |
Trigger |
Copying iostats files between nodes |
Workaround |
None |
|
7.5.0.8 |
|
HU00819 |
All |
HIPER
|
Large increase in response time of Global Mirror primary volumes due to intermittent connectivity issues
(show details)
Symptom |
Loss of Access to Data |
Environment |
Systems running v7.4 or later using Global Mirror |
Trigger |
Connectivity issues between the primary and secondary cluster |
Workaround |
Use a lower link tolerance setting to prevent host impact on the primary |
|
7.5.0.7 |
Global Mirror |
HU01051 |
All |
HIPER
|
Large increase in response time of Global Mirror primary volumes when replicating large amounts of data concurrently to secondary cluster
(show details)
Symptom |
Performance |
Environment |
Systems running v7.4 or later using a large number of Global Mirror relationships |
Trigger |
None |
Workaround |
None |
|
7.5.0.7 |
Global Mirror |
HU00891 |
All |
High Importance
|
The extent database defragmentation process can create duplicates whilst copying extent allocations resulting in a node warmstart to recover the database
(show details)
Symptom |
Multiple Node Warmstarts |
Environment |
Systems running v7.3 or later using Thin Provisioning |
Trigger |
None |
Workaround |
None |
|
7.5.0.7 |
Thin Provisioning |
HU00923 |
SVC, V7000, V5000 |
High Importance
|
Single node warmstart when receiving frame errors on 16GB Fibre Channel adapters
(show details)
Symptom |
Single Node Warmstart |
Environment |
Systems using 16GB FC adapters |
Trigger |
When error conditions are present in the fibre channel network |
Workaround |
None |
|
7.5.0.7 |
Reliability Availability Serviceability |
HU01056 |
All |
High Importance
|
Both nodes in the same I/O group warmstart when using vVols
(show details)
Symptom |
Multiple Node Warmstarts |
Environment |
Systems running v7.6 or later that are using vVols |
Trigger |
VMWare ESX generates an unsupported (i.e. non-zero) Select Report on Report LUNs |
Workaround |
None |
|
7.5.0.7 |
vVols |
HU01058 |
All |
High Importance
|
Multiple node warmstarts may occur when volumes that are part of FlashCopy maps go offline (e.g due to insufficient space)
(show details)
Symptom |
Multiple Node Warmstarts |
Environment |
Systems running v7.5 using FlashCopy |
Trigger |
FlashCopy target volumes go offline (e.g. SE target volumes run out of available space) |
Workaround |
Prevent volumes, in FlashCopy maps, from going offline |
|
7.5.0.7 |
FlashCopy |
HU00756 |
SVC, V7000 |
Suggested
|
Performance statistics BBCZ counter values reported incorrectly
(show details)
Symptom |
None |
Environment |
Systems using 16GB FC adapters |
Trigger |
None |
Workaround |
None |
|
7.5.0.7 |
System Monitoring |
HU00831 (reverted in 7.5.0.8) |
All |
Suggested
|
Single node warmstart due to hung I/O caused by cache deadlock
(show details)
Symptom |
Single Node Warmstart |
Environment |
Systems running v7.2 or later |
Trigger |
Hosts sending many large block IOs that use many credits per I/O |
Workaround |
None |
|
7.5.0.7 |
Cache |
HU00975 |
All |
Suggested
|
Single node warmstart due to a race condition reordering of the background process when allocating I/O blocks
(show details)
Symptom |
Single Node Warmstart |
Environment |
Systems running v7.5 or later using FlashCopy |
Trigger |
None |
Workaround |
None |
|
7.5.0.7 |
FlashCopy |
HU01029 |
SVC |
Suggested
|
Where a boot drive has been replaced with a new unformatted one, on a DH8 node, the node may warmstart when the user logs in as superuser to the CLI via its service IP or they login to the node via the service GUI. Additionally where the node is the config node this may happen when the user logs in as superuser to the cluster via CLI or management GUI
(show details)
Symptom |
Single Node Warmstart |
Environment |
DH8 clusters running v7.3 or later |
Trigger |
Replace boot drive with new, uninitialised drive. Attempt to login to service assistant as "superuser" |
Workaround |
Send necessary service commands to the node from another node in the cluster. Put node into service and resync the drive |
|
7.5.0.7 |
|
HU01073 |
SVC |
Suggested
|
SVC CG8 nodes have internal SSDs but these are not displayed in internal storage page
(show details)
Symptom |
None |
Environment |
CG8 model systems running v7.5 or later |
Trigger |
I/O group name contains '-' |
Workaround |
Use "svcinfo lsdrive" to get internal SSDs status. |
|
7.5.0.7 |
System Monitoring |
HU01033 |
All |
High Importance
|
After upgrade to v7.5.0.5 both nodes warmstart
(show details)
Symptom |
Multiple Node Warmstarts |
Environment |
Systems running v7.5.0.5 |
Trigger |
Upgrading to v7.5.0.5 |
Workaround |
None |
|
7.5.0.6 |
System Update |
HU00922 |
All |
Critical
|
Loss of access to data when moving volumes to another I/O group using the GUI
(show details)
Symptom |
Loss of Access to Data |
Environment |
Systems with multiple I/O groups |
Trigger |
Moving volumes between I/O groups using the GUI |
Workaround |
Use the CLI to move volumes between I/O groups |
|
7.5.0.5 |
Graphical User Interface |
HU00980 |
SVC, V7000 |
Critical
|
Enhanced recovery procedure for compressed volumes affected by APAR HU00898. For more details refer to this Flash
(show details)
Symptom |
Loss of Access to Data |
Environment |
Systems running v7.3 or later that are using compressed volumes |
Trigger |
None |
Workaround |
None |
|
7.5.0.5 |
Compression |
HU00740 |
All |
High Importance
|
Read/write performance latencies due to high CPU utilisation from EasyTier 3 processes on the configuration node
(show details)
Symptom |
Performance |
Environment |
Systems running v7.3 or later with EasyTier enabled that have many extents (>1 million) |
Trigger |
High volume workloads |
Workaround |
Disable EasyTier |
|
7.5.0.5 |
EasyTier |
HU00913 |
SVC, V7000, V5000, V3700 |
High Importance
|
Multiple node warmstarts when using a Metro Mirror or Global Mirror volume that is greater than 128TB
(show details)
Symptom |
Multiple Node Warmstarts |
Environment |
Systems using Metro Mirror, Global Mirror or Global Mirror with Change Volumes |
Trigger |
I/O to a global mirror volume that is larger than 128TB |
Workaround |
Keep volume size to less than 128TB when using replication services |
|
7.5.0.5 |
Global Mirror, Global Mirror with Change Volumes, Metro Mirror |
HU00991 |
All |
High Importance
|
Performance impact on read pre-fetch workloads
(show details)
Symptom |
Performance |
Environment |
Systems running v7.3 or later |
Trigger |
Sequential read I/O workloads smaller than 32K |
Workaround |
Tune application sequential read I/O to 32K or greater |
|
7.5.0.5 |
Performance |
II14778 |
All |
High Importance
|
Reduced performance for volumes which have the configuration node as their preferred node due to GUI processing the update of volume attributes where there is a large number of changes required
(show details)
Symptom |
Performance |
Environment |
Systems that have a large number of volumes (1000+) |
Trigger |
Using the GUI when a large number of volumes have regularly changing attributes |
Workaround |
Disable GUI |
|
7.5.0.5 |
Performance |
HU00890 |
V7000 |
Suggested
|
Technician port inittool redirects to SAT GUI
(show details)
Symptom |
Configuration |
Environment |
OEM V7000 Gen 2 systems |
Trigger |
Initialise cluster via the technician port |
Workaround |
Use SAT GUI or USB stick to initialise the cluster |
|
7.5.0.5 |
Graphical User Interface |
HU00936 |
All |
Suggested
|
During the volume repair process the compression engine restores a larger amount of data than required leading to the volume being offline
(show details)
Symptom |
Offline Volumes |
Environment |
Systems running v7.3 or later that are using compressed volumes |
Trigger |
None |
Workaround |
None |
|
7.5.0.5 |
Compression |
HU00967 |
All |
Critical
|
Multiple warmstarts due to FlashCopy background copy limitation putting both nodes in service state
(show details)
Symptom |
Loss of Access to Data |
Environment |
Systems running v7.5 or later using FlashCopy |
Trigger |
FlashCopy |
Workaround |
None |
|
7.5.0.4 |
FlashCopy |
HU00840 |
All |
High Importance
|
Node warmstarts when Spectrum Virtualize iSCSI target receives garbled packets
(show details)
Symptom |
Multiple Node Warmstarts |
Environment |
Systems presenting volumes to VMware hosts |
Trigger |
Corrupt iSCSI packets from host |
Workaround |
Disable TSO |
|
7.5.0.4 |
iSCSI |
HU00499 |
SVC, V7000, V5000, V3700 |
HIPER
|
Loss of access to data when a volume that is part of a Global Mirror Change Volumes relationship is removed with the force flag.
(show details)
Symptom |
Loss of Access to Data |
Environment |
Systems using Global Mirror with Change Volumes |
Trigger |
Deleting a volume which is a secondary in a GMCV relationship and part of a consistency group. |
Workaround |
Avoid the use of the 'rmvdisk -force' command when there are remote copy relationships attached, instead use 'svctask chrcrelationship -nonauxchange' followed by 'svctask rmvdisk' |
|
7.5.0.3 |
Global Mirror with Change Volumes |
HU00898 |
SVC, V7000 |
HIPER
|
Potential data loss scenario when using compressed volumes on SVC and Storwize V7000 running software versions v7.3, v7.4 or v7.5. For more details refer to this Flash
(show details)
Symptom |
None |
Environment |
Systems running v7.3 or later that are using compressed volumes |
Trigger |
None |
Workaround |
None |
|
7.5.0.3 |
Compression |
HU00809 |
SVC |
Critical
|
Both nodes shutdown when power is lost to one node for more than 15 seconds
(show details)
Symptom |
Loss of Access to Data |
Environment |
SVC systems with CG8 model nodes or older that are running in Split Cluster configuration |
Trigger |
AC power loss to one Node |
Workaround |
None |
|
7.5.0.3 |
Reliability, Availability and Serviceability |
HU00841 |
V7000, V5000, V3700, V3500 |
Critical
|
Multiple node warmstarts leading to loss of access to data when changing a volume throttle rate to a value of more than 10000 IOPs or 40MBps
(show details)
Symptom |
Loss of Access to Data |
Environment |
Systems running v7.5.0 or later |
Trigger |
Changing the volume throttling attribute to a value of more than 10000 IOPs or 40MBps |
Workaround |
Do not change volume throttle rate |
|
7.5.0.3 |
Hosts |
HU00904 |
SVC, V7000, V5000, V3700 |
Critical
|
Multiple node warmstarts leading to loss of access to data when the link used for IP Replication experiences packet loss and the data transfer rate occasionally drops to zero
(show details)
Symptom |
Loss of Access to Data |
Environment |
Systems running v7.4.0.5 or v7.5.0.2 that are using IP Replication |
Trigger |
When the IP link used for replication experiences packet loss and the data transfer rate occasionally drops to zero |
Workaround |
None |
|
7.5.0.3 |
IP Replication |
HU00821 |
All |
High Importance
|
Single node warmstart due to HBA firmware behaviour
(show details)
Symptom |
Single Node Warmstart |
Environment |
All |
Trigger |
None |
Workaround |
None |
|
7.5.0.3 |
|
HU00828 |
All |
High Importance
|
FlashCopies take a long time or do not complete when the background copy rate set is non-zero
(show details)
Symptom |
Performance |
Environment |
Systems running v7.5 or later using FlashCopy |
Trigger |
FlashCopy operation when the background copy rate set is non-zero |
Workaround |
Using the CLI, set all FlashCopy clean rates to 0 and then to a non-zero value |
|
7.5.0.3 |
FlashCopy |
HU00832 |
V3700 |
High Importance
|
Automatic licensed feature activation fails for 6099 machine type
(show details)
Symptom |
Configuration |
Environment |
V3700 systems with 6099 machine type |
Trigger |
Automatic feature activation using the GUI |
Workaround |
Use manual license activation (via GUI or CLI) |
|
7.5.0.3 |
Graphical User Interface |
HU00833 |
All |
High Importance
|
Single node warmstart when the mkhost cli command is run without the -iogrp flag
(show details)
Symptom |
Single Node Warmstart |
Environment |
Systems running v7.5.0 or later that have previously run V6.3.0 or earlier |
Trigger |
Running mkhost CLI command without the '-iogrp' flag. Note. Host objects created using the GUI will not cause this issue. |
Workaround |
Run the mkhost cli command with the '-iogrp' flag |
|
7.5.0.3 |
|
HU00843 |
V7000 |
High Importance
|
Single node warmstart when there is a high volume of ethernet traffic on link used for IP replication/iSCSI
(show details)
Symptom |
Single Node Warmstart |
Environment |
V7000 Generation 1 systems running v7.5.0 that are using IP Replication or ISCSI |
Trigger |
Heavily used IP links |
Workaround |
Reduce the amount of traffic on the link used for IP replication/iSCSI |
|
7.5.0.3 |
IP Replication, iSCSI |
HU00844 |
SVC, V5000, V3700 |
High Importance
|
Multiple node warmstarts following installation of an additional SAS HIC
(show details)
Symptom |
Multiple Node Warmstarts |
Environment |
SVC systems with DH8 model nodes, V5000 + V3700 running v7.5.0 or later |
Trigger |
When installing an additional SAS HIC |
Workaround |
A workaround is possible, contact support for assistance |
|
7.5.0.3 |
Reliability, Availability and Serviceability |
HU00845 |
V3700 |
High Importance
|
Trial licenses for licensed feature activation are not available
(show details)
Symptom |
Configuration |
Environment |
V3700 systems that were created on v7.4 or v7.5 |
Trigger |
None |
Workaround |
None |
|
7.5.0.3 |
|
HU00902 |
SVC, V7000, V5000, V3700 |
High Importance
|
Starting a Global Mirror Relationship or Consistency Group fails after changing a relationship to not use Change Volumes
(show details)
Symptom |
Configuration |
Environment |
Systems using Global Mirror |
Trigger |
This issue is triggered by changing relationships from Global Mirror with Change Volumes to simple Global Mirror (without Change Volumes) while the secondary volume is inconsistent (i.e.background copy is still in progress). This is achieved by setting the cycling mode of the relationship to "none". |
Workaround |
Avoid setting the cycling mode to"none" if the secondary volume is inconsistent |
|
7.5.0.3 |
Global Mirror |
HU00905 |
All |
Suggested
|
The serial number value displayed in the GUI node properties dialog is incorrect
(show details)
Symptom |
None |
Environment |
All |
Trigger |
None |
Workaround |
The correct Node serial number value can be displayed using cli command 'svcinfo lsnodevpd' |
|
7.5.0.3 |
Graphical User Interface |
HU00725 |
SVC, V7000, V5000, V3700 |
HIPER
|
Loss of access to data when adding a Global Mirror Change Volume relationship to a consistency group on the primary site, when the secondary site does not have a secondary volume defined
(show details)
Symptom |
Loss of Access to Data |
Environment |
Systems using Global Mirror with Change Volumes |
Trigger |
Adding a GMCV relationship to a consistency group on the primary site |
Workaround |
Create a volume on the secondary cluster and associate the volume with the relationship before adding the relationship on the primary cluster |
|
7.5.0.2 |
Global Mirror with Change Volumes |
HU00816 |
SVC, V7000 |
HIPER
|
Loss of access to data following upgrade to v7.5.0.0 or 7.5.0.1 when, i) the cluster has previously run release 6.1.0 or earlier at some point in its life span or ii) the cluster has 2,600 or more MDisks
(show details)
Symptom |
Loss of Access to Data |
Environment |
All |
Trigger |
Upgrade to v7.5.0.0 or 7.5.0.1 |
Workaround |
IBM Support can provide tooling that will prevent this issue |
|
7.5.0.2 |
|
HU00820 |
V7000, V5000, V3700, V3500 |
Critical
|
Data integrity issue when using encrypted arrays. For more details refer to this Flash
(show details)
Symptom |
None |
Environment |
Systems running v7.4 or later which are using Encryption |
Trigger |
Internal SAS network recovery actions |
Workaround |
None |
|
7.5.0.2 |
Backend Storage, Encryption |
HU00745 |
SVC, V7000, V5000, V3700 |
High Importance
|
IP Replication does not return to using full throughput following packet loss on IP link used for replication
(show details)
Symptom |
Performance |
Environment |
Systems using IP Replication |
Trigger |
Packet loss on IP link |
Workaround |
After the IP link is stabilised: Stop the IP partnership Start the IP partnership Stop all remote copy relationships Start all relationships |
|
7.5.0.2 |
IP Replication |
HU00825 |
V7000, V5000, V3700, V3500 |
High Importance
|
Java exception error when using the Service Assistant GUI to complete an enclosure replacement procedure
(show details)
Symptom |
Configuration |
Environment |
All |
Trigger |
When replacing an enclosure |
Workaround |
Use the Service Assistant cli to complete enclosure replacement procedure |
|
7.5.0.2 |
Graphical User Interface |
HU00815 |
SVC, V7000, V5000, V3700 |
HIPER
|
FlashCopy source and target volumes offline when FlashCopy maps are started.
(show details)
Symptom |
Offline Volumes |
Environment |
Systems using FlashCopy |
Trigger |
If a FlashCopy map is started or a node is reset following upgrade to v7.5.0.0. Please note, if the system is upgraded from version 7.3 or below then the upgrade contains an additional "completion" step at the end that will warm start each node. This can trigger the issue as well. |
Workaround |
Contact IBM Support for further details. |
|
7.5.0.1 |
FlashCopy |
HU00638 |
All |
Critical
|
Multiple node warmstarts when there is high backend latency
(show details)
Symptom |
Multiple Node Warmstarts |
Environment |
All |
Trigger |
None |
Workaround |
None |
|
7.5.0.0 |
Hosts |
HU00671 |
V7000, V5000, V3700, V3500 |
Critical
|
1691 error on arrays when using multiple FlashCopies of the same source. For more details refer to this Flash
(show details)
Symptom |
None |
Environment |
Systems running v7.3 or later using FlashCopy |
Trigger |
Start and stop of FlashCopy mappings when there are multiple FlashCopies of the same source volume |
Workaround |
None |
|
7.5.0.0 |
Backend Storage, FlashCopy |
HU00764 |
All |
Critical
|
Loss of access to data due to persistent reserve host registration keys exceeding the current supported value of 256
(show details)
Symptom |
Loss of Access to Data |
Environment |
Systems with clustered hosts using SCSI-3 persistent reservation |
Trigger |
Number of host reservation keys exceeds 256 |
Workaround |
Reduce the number of volume to host mappings where possible |
|
7.5.0.0 |
Hosts |
HU00804 |
V7000, V5000, V3700, V3500 |
Critical
|
Loss of access to data due to SAS recovery mechanism operating on both nodes in I/O group simultaneously
(show details)
Symptom |
Loss of Access to Data |
Environment |
All |
Trigger |
None |
Workaround |
None |
|
7.5.0.0 |
|
HU00811 |
SVC, V7000, V5000 |
Critical
|
Loss of access to data when SAN connectivity problems leads to backend controller being detected as incorrect type
(show details)
Symptom |
Loss of Access to Data |
Environment |
Systems virtualising external storage controllers |
Trigger |
SAN connectivity problems |
Workaround |
None |
|
7.5.0.0 |
Backend Storage |
HU00281 |
All |
High Importance
|
Single node warmstart due to internal code exception
(show details)
Symptom |
Single Node Warmstart |
Environment |
All |
Trigger |
None |
Workaround |
None |
|
7.5.0.0 |
|
HU00519 |
SVC, V7000, V5000, V3700 |
High Importance
|
Node warmstart due to FlashCopy deadlock condition
(show details)
Symptom |
Single Node Warmstart |
Environment |
Systems using FlashCopy |
Trigger |
Starting and stopping a FlashCopy mapping |
Workaround |
None |
|
7.5.0.0 |
FlashCopy |
HU00644 |
All |
High Importance
|
Multiple node warmstarts when node port receives duplicate frames during a specific I/O timing window
(show details)
Symptom |
Multiple Node Warmstarts |
Environment |
Systems running v7.3 or later |
Trigger |
Node receives duplicate Fibre Channel frames |
Workaround |
Stop the host/SAN from sending duplicate frames |
|
7.5.0.0 |
|
HU00659 |
SVC, V7000, V5000, V3700 |
High Importance
|
Global Mirror with Change Volumes freeze time reported incorrectly
(show details)
Symptom |
None |
Environment |
Systems running v7.4 or later that are using Global Mirror with Change Volumes |
Trigger |
None |
Workaround |
None |
|
7.5.0.0 |
Global Mirror with Change Volumes |
HU00673 |
V7000, V5000, V3700, V3500 |
High Importance
|
Drive slot is not recognised following drive auto manage procedure
(show details)
Symptom |
Configuration |
Environment |
Systems running v7.4 or later |
Trigger |
Disk drive recovery action using 'drive auto manage' procedure |
Workaround |
None |
|
7.5.0.0 |
System Monitoring |
HU00675 |
All |
High Importance
|
Node warmstart following node start up/restart due to invalid CAW domain state
(show details)
Symptom |
Single Node Warmstart |
Environment |
Systems running v7.4 or later with VMware hosts using VAAI CAW feature |
Trigger |
Following restart of a node |
Workaround |
None |
|
7.5.0.0 |
|
HU00726 |
SVC, V7000, V5000 |
High Importance
|
Single node warmstart due to stuck I/O following offline MDisk group condition
(show details)
Symptom |
Single Node Warmstart |
Environment |
Systems running v7.3 or later that are virtualising external storage controllers |
Trigger |
Offline MDisk group (when MDisks are from an external storage controller) |
Workaround |
Prevent external conditions that can take an MDisk group offline |
|
7.5.0.0 |
Storage Virtualisation |
HU00735 |
All |
High Importance
|
Host I/O statistics incorrectly including logically failed writes
(show details)
Symptom |
None |
Environment |
All |
Trigger |
None |
Workaround |
None |
|
7.5.0.0 |
System Monitoring |
HU00806 |
SVC, V7000 |
High Importance
|
mkarray command fails when creating an encrypted array due to pending bitmap state
(show details)
Symptom |
Configuration |
Environment |
Systems running v7.4 or later using encryption |
Trigger |
Creating an encrypted array |
Workaround |
Resetting each node in cluster will reset the bitmap state and allow the mkarray command to complete successfully |
|
7.5.0.0 |
Encryption |
HU00807 |
SVC, V7000, V5000, V3700 |
High Importance
|
Increase in node cpu usage due to FlashCopy mappings with high cleaning rate
(show details)
Symptom |
Performance |
Environment |
Systems using FlashCopy |
Trigger |
Large number of concurrent FlashCopy mappings with high cleaning rate |
Workaround |
Lower the clean rate on FlashCopy mappings |
|
7.5.0.0 |
FlashCopy |
HU00468 |
V7000, V5000, V3700, V3500 |
Suggested
|
Drive firmware task not removed from GUI running tasks display following completion of drive firmware update action
(show details)
Symptom |
None |
Environment |
Systems running v7.3 or later |
Trigger |
Drive firmware update |
Workaround |
Issue a new applydrivesoftware command to a drive that does not exist |
|
7.5.0.0 |
Graphical User Interface |
HU00525 |
All |
Suggested
|
Unable to manually mark monitoring events in the event log as fixed
(show details)
Symptom |
None |
Environment |
All |
Trigger |
None |
Workaround |
None required, monitoring events will be fixed automatically after 25 hours have passed |
|
7.5.0.0 |
System Monitoring |
HU00737 |
All |
Suggested
|
GUI does not warn of lack of space condition when collecting a Snap, this results in some files missing from the Snap
(show details)
Symptom |
None |
Environment |
All |
Trigger |
Collecting a Snap when insufficient space exists in /dumps directory |
Workaround |
Using cli to collect Snap will warn of low space condition |
|
7.5.0.0 |
Graphical User Interface |
HU00805 |
V7000, V5000, V3700, V3500 |
Suggested
|
Some SAS ports are displayed in hexadecimal values instead of decimal values in the performance statistics xml files
(show details)
Symptom |
None |
Environment |
All |
Trigger |
None |
Workaround |
None |
|
7.5.0.0 |
System Monitoring |
HU00808 |
All |
Suggested
|
NTP trace logs not collected on configuration node
(show details)
Symptom |
None |
Environment |
All |
Trigger |
None |
Workaround |
None |
|
7.5.0.0 |
Support Data Collection |
IC92356 |
V7000 |
Suggested
|
Improve DMP for handling 2500 event for V7000 using Unified storage
(show details)
Symptom |
None |
Environment |
V7000 systems using Unified storage |
Trigger |
2500 Event |
Workaround |
None |
|
7.5.0.0 |
Graphical User Interface |