SmarTeam Installation Notices

 

This section defines updates and notices to the original installation documentation guide, which is available on the Documentation CD. For notices to the hardware and software sections, see Hardware and Software Requirements.


Mandatory Hotfix for SolidWorks 2009 SP5.1  

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SolidWorks has provided a fix for the SmarTeam – SolidWorks Integration to solve a number of issues related to working with large assemblies. For more information, refer to the Certifications Page.

 

Changing Servers  

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When performing a "modify installation" of SmarTeam - Editor and changing the core server of SmarTeam, the change is not saved. To change the core server, update the server name in the <SmarTeam folder> \Bin\SmarTeam.Std.LocalConfiguration.dll.config file.

 

Viewers  

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From V5R20 SP2, the service pack includes 2 CDs. CD1 includes the SmarTeam product installations, while CD2 (labeled ST_VIEWERS) includes 2 new separate viewer installations:

  • 3DVIA viewer: From V5R20 SP2, ENOVIA SmarTeam provides an upgrade for the 3DVIA viewer. To upgrade the viewer version from V6R2010 to V6R2010x, run SMARTEAM_3DVIA_Viewer_V6R2010x.exe from CD2 (ST_Viewers CD).
  • eDrawings viewer – To upgrade the eDrawings viewer version to 2011, run SMARTEAM_eDrawings_Viewer_2011.exe from CD2 (ST_Viewers CD). Note that eDrawings 2011 will be installed in addition to the previous version that was already installed.
    Note: If the SmarTeam - Editor installation is run in REPAIR mode, the viewer installation should be run again after the repair actions are completed.

 

IMPORTANT:

After installing a V5R20 service pack, previously installed viewers appear as "Install when needed" in the SmarTeam - Editor installation. To fix this, you must modify the SmarTeam - Editor installation, reselecting the relevant viewers and then completing the SmarTeam - Editor installation process. The viewers may be upgraded only after performing this procedure.

 

3DVIA Viewer  

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The 3DVIA viewer, a new viewer provided in the installation of SmarTeam - Editor V5R20, must be selected when running the main installer and cannot be added by running “modify” from the Add/Remove Programs window.

If the viewer was not selected when performing the first installation of SmarTeam V5R20 (GA Version), the installation must be performed again (either from the DVD or from a network location) using the main install.exe file and selecting “3DVIA Viewer” in Editor’s Features tree under “Viewers”.

Microsoft Windows Authentication

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In cases where you need to implement Microsoft Windows authentication with CATIA Web Integration, use the IP address instead of the server name.

Microsoft® .NET Framework

 

SmarTeam V5R20 requires the presence of .NET framework .NET 3.5 Service Pack 1, which is automatically installed as a part of the SmarTeam - Foundation
 or SmarTeam - Editor installation.

Enabling SmarTeam in .NET 2.0 patch

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If the Enabling SmarTeam in .NET 2.0 hotfix was installed in the SmarTeam environment, the SmarTeam Core Services cannot be launched during or after the SmarTeam installation.

Workaround:  Uninstall this hotfix and then perform the upgrade procedure.

Core services not uninstalled on a VISTA OS  

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When uninstalling SmarTeam - Editor, the SmarTeam Core Services are not removed when all of the following conditions exist:

  • The uninstall procedure is performed using the Add & Remove Programs option from the Control Panel
  • The operating system is VISTA and the User Account Control (UAC) mechanism is switched on.
  • The SmarTeam - Editor was installed with the SmarTeam Core Services.

Workaround:   To resolve this issue, uninstall SmarTeam - Editor using the CD (GA version) by launching the SmarTeam - Editor installation and choosing Remove from the Product Maintenance dialog.

Windows Auto Updates  

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After installing SmarTeam - Editor and SmarTeam – Web Editor with MS patch KB888420, a problem may occur with Windows Auto Updates.

If this occurs, contact SmarTeam customer support.

SmarTeam - CATIA Web Integration (CWI)  

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If SMARTEAM Client Components is installed in one location and SmarTeam - Editor is installed to a different path, the SmarTeam configuration service cannot be started after installation of SmarTeam standalone version.

Workaround:  When installing SMARTEAM Client Components and SmarTeam - Editor on the same machine, use the same installation path for both.

Microsoft Installer

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After installing any SmarTeam product, do not remove or rename any file or folder. The Microsoft Installer may appear when you launch a SMARTEAM application if a directory or file has been deleted, changed or renamed. To prevent this, do the following:

  1. Open the computer’s Event Viewer.
  2. Search for information or an error event related to the Installer.
    For example, a possible cause could be the deletion of the
    UpdatedScripts folder under the script directory.
  3. After finding the cause, take the required action:  for example, restore a modified file name to its original name, or restore a file that had been deleted.

 

SmarTeam - Foundation/SmarTeam - Editor on 64-bit machines   

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Do not install SmarTeam - Foundation and SmarTeam - Editor for 64-bit machines under these directories:

   c:\program files
   c:\program files (x86)

Instead, perform these installations to a different path, such as: c:\SMART (which is the default location provided on 64-bit machines).

SmarTeam - Editor Installation

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Several SmarTeam functionalities fail to work when the SmarTeam installation path includes the %S (percent with S) characters.

Workaround: Verify that the directory for the SmarTeam installation does not contain "%S" in its path.

 

Development Suite Installation Order

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An error message appears, Cannot create a file when that file already exists, and the installation fails when you perform the following steps:

  1. Install SmarTeam - Foundation.
  2. Install SmarTeam - Editor (Client installation).
  3. Install SmarTeam - Web Editor.
  4. Install i-Platform.

Workaround: Change the order of the installation and install i-Platform before you install SmarTeam - Web Editor. If you have already installed SMARTEAM - Web Editor, do the following:

  1. Uninstall SmarTeam - Web Editor.
  2. Install SmarTeam i-Platform.
  3. Install SmarTeam - Web Editor.

Working with Demo Environment and SQL 2008 Express

An error occurs when you open SmarTeam and try to connect to the PLMDB using SQL Server Express.

Workaround: Open SQL Server Configuration Manager and perform the following steps:

  1. Select TCP/IP and change its status to Enabled.
  2. Restart SQL Server 2008 Services.
  3. Open SmarTeam.